I Accidentally Became An Operations PersonI accidentally became an operations person while building Fighters Club. I joined to do marketing. The plan was simple: build the brand, create the content and sell tickets. What I quickly realised, however, was that people were asking questions nobody could answer. What exactly was included in the ticket? What were they paying for? Why should they attend? What experience were we actually selling? That experience taught me one of the most valuable lessons of my career: marketing attracts attention, but operations fulfil the promise. Most businesses think they have a marketing problem when, in reality, they have an operational one. The customer journey is unclear, communication is inconsistent, expectations aren't being managed, or the business itself hasn't fully defined what it's asking people to buy into. The best marketing in the world can't save a confusing customer experience. In fact, it often just exposes it faster.